1. Step 1: Fill in each field on the freight calculator to get an instant quote.
2. Step 2: Select your preferred service and include Insurance if required.
3. Step 3: Complete the required fields for all booking information.
4. Step 4: Read carefully the terms and conditions of carriage and Insurance if applicable.
5. Step 5: Pay for your booking by either Pay Pal or credit card.
6. Step 6: An email with a receipt, instructions and a consignment note will be sent to your email address. If you book as the ‘receiver’, both supplied emails will receive the relevant information.
7. Step 7: Print off the consignment note.
8. Step 8: Securely fasten the consignment note to your well packaged item.

A consignment or con note is the label that needs to be attached to your item/s before pickup. The consignment note has all the relevant details and also a barcode which is used for our tracking system. Once you make a booking with us, you will receive an email which contains a PDF file. All the relevant information is contained within. Please read the pages carefully as the information is very important. You will need to stick the consignment note to the item/s as instructed. Failure to apply the consignment note will result in a Futile pickup charge.

Yes you can, however once you have made a booking with Transdirect, you may be charged a $20 cancellation/change of details fee.

We have many options available to you, such as: If delivery unattended, leave at front door/backdoor/side gate/carport/other. You can also nominate a different location in the ‘Other’ field in our Special Delivery Instructions area. You will need to select the ‘Leave at ‘Other’ option at the same time. Instead you could select an address where the receiver will be during business hours ie. workplace, etc Please ensure that any details put in the ‘Other’ field are clearly abbreviated. The field is short so you will need to clearly abbreviate the location where you would like the item left. A redelivery fee may be charged if no one is available to receive the delivery and Authority to leave has not been given.

We do not offer a packaging service at Transdirect. However it is vital that your item is packaged to manufacturers specifications, or an appropriate equivalent. This is to ensure that the Insurance still applies to your consignment.

If your item is over 25kg Transdirect can still carry your goods, however your items will need to be packaged on a pallet/skid or crate, and you will need to provide lifting assistance at the sending and receiving locations. If assistance is not available, you will need to select the Hydraulic tailgate option for the applicable location.

Transdirect does have a Insurance options available for all services. You can nominate declared values during the quoting process. Please carefully read and follow the Terms and Conditions provided, to ensure the warranty is valid for your consignment.

Yes, you can track your delivery online, simply go to our website and enter the consignment number on the homepage. In some instances your consignment will only appear in the track and trace once it has arrived at a capital city depot. Please allow up to 24 hours if you have sent out of a non capital city, or up to 4 hours from a capital city. Most carriers have instant tracking upon collection.

No, anyone can use our service with a valid Paypal account or Credit Card.

We currently offer payment via Credit Card or Paypal.